Bangladesh Brands

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Customer Service

About Bangladesh Brands

1.Is FSB an Bangladeshi Company?
-Yes. FSB is a registered private limited Bangladeshi company. It is first of its kind virtual mall in the country.It is an internet site that mimics a shopping mall,enabling customers to access and buy products online from a variety to retailers without having to physically visit every store.
2. Where is FSB’s head office located?
-The head office is in Dhaka at : Apt B1, House 44,Road 11/A, Dhanmondi R/A ,Dhaka 1209. 
3. What can I buy in FSB?
- I can buy all the top brands product from this particular website which acts like an online shopping mall.
4. Are FSB products available internationally?
-Yes I can buy FSB products from anywhere in the world. We now offer online sales through our FSB website at www.bangladeshbrands.com

Shopping

5. How do I shop online?
-click here 6. How will I know if you have received my order?
- During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from FSB.
7. How do I check my order status?
- You can view your order status at any time once you have placed your order, through My Orders options after logging in to your FSB account on FSB website.
****8. Is it safe to use my credit card online at Bangladeshbrands.com?
- Our website is linked to the payment gateway which has 128 bit SSL encryption, and is also VeriSign secured.
9. What if an item is out of stock?
- We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email or a phone call. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.
10. Do I have to sign up for a Bangladeshbrands account to buy something at bangladeshbrands.com?
-Yes. You do need have a registered account in Bangladsehbrands.com to anything from this site.

Shipping

11. Will I be charged for entry taxes in case domestic shipping?
- We don’t have any tax but vat is applicable.
12.How long will it take to receive my order?
-Within 72 hours (3 working days)
13. Which countries do you ship to?
-All over the world but only non-perishable item.
14.Do you offer expedited shipping?
-Sundarban courier service gives this service only for Dhaka Metropolitan .FEDEX and DHL give this service all over the world within 4/5 days. (but extra charge applicable )
15.How is my order shipped?
-We have tow catagories for delivering services.
# By FSB, only for Dhaka.
#Sundarban for all around the Bangladesh.
#FEDEX, DHL for all around the world.
16.What are the shipping cost?
Shipping in Bangladesh:
#Sundarban courier service charge (by KG)
1-2 KG = 100 TK
3-5 KG = 120 Tk
6-7 KG = 180 Tk
8-10 KG = 220 TK
#Delivering time :
3 working days from purchase.
Requirement at delivering : 
Bill copy to the courier man while delivering. Non-perishable goods are supplied presently only at Dhaka with a secure delivering team of FSB ltd.
#For international : 
We deliver internationally perishable goods through our partner DHL and FEDEX.
17.Will I be charged for customer charges in case of international shipping?
-No. Only DHL, FEDEX charge.
18. Can I change my shipping address after placing my order?
-I can change my shipping address while confirming the order.

Billing ang payment

19.In case the delivering destination is outside the Bangladesh,will I be charged for sales tax?
-Sales tax are included in product price.
20.What payment method do you accept?
-International visa and master card, national visa and master card, DBBL nexus card, Q-cash, Bkash and cash on delivery.
21.When will my credit card be charged?
- After confirming the order; when the customer will redirect or forward the bank payment gateway, the card will be charged.
22.What currency will my order be billed in?
-In BDT.
23.Can I change my billing address?
- While placing the order and confirming order. (condition apply)

Customer services

24. How do I contact customer service?
-By phone or e-mail or live-chat.
25. Will you share my information with others?
- Your information is confidential to us.
26. How can I cancel order?
- Within 6 hours of placing order, you can cancel the order by phone or e-mail. (condition apply)

Returns and Exchange

27. What is return policy?
- Depend on merchant. Check individual website or call the help line.
28.How do I exchange an item?
- Depend on merchant. Check individual website or call the help line.